Housing Update: After the Storm

Effective at 1800, October 8th, installation access will be expanded to include housing residents and mission essential personnel required to assist in recovery operations. Regular timeline updates will be posted on Facebook and the Mayport information line 855-891-6306.

Although access has been granted, there is still a lot of debris throughout the property. Everyone should stay away from any downed trees, debris, all work areas, and other hazards.

Balfour Beatty Communities Regional Operation Center for Hurricane Matthew will be open Sunday, 9AM to 4PM at the on-base Community Office, Bldg. 289 Moale Avenue, Jacksonville, FL 32228 to provide support as you return to your home.

As we continue recovery efforts, please note the following steps for handling your insurance claims.

Filing a Renters’ Insurance Claim – All Other Tenants (Non Active Duty)
Discovering that your property has been damaged is certainly stressful. Here are a few tips to help you successfully file a renters’ insurance claim.

Contact your insurance provider immediately to begin your claim and start assessing the damage to your possessions. You’ll want to have the following items handy:
• Your insurance policy. It will contain information about your deductible and coverage.
• Photos of the damage incurred. It’s important that you document and retain the damaged property as the claims adjuster likely will want to see it.
• Your home inventory. This is a list of the contents of the rental home, complete with photos and, when available, receipts. You can still file a claim if you don’t have an inventory, but the process could be longer and more cumbersome. If you haven’t done an inventory, complete one before trouble strikes.
Once you’ve filed your claim, ask how long it will take to process it so that you can tackle the next steps in a timely fashion.
Lastly, be sure to notify your Community Management team about any damage to the structure of the home so that necessary repairs can be made by the maintenance team.

Filing a Renters’ Insurance Claim – Active Duty

Discovering that your property has been damaged is certainly stressful. As a reminder, our active-duty residents have their possessions covered through a $20,000 renters’ insurance policy that includes a $250 deductible.

If any of your personal property has been damaged, we’d like to help begin your claim process as soon as possible. Start by assessing the damage to your possessions, and then complete the:

• Property claim form. Fully completed with details on your losses and damages as well as your personal contact information.
• Photos of the damage incurred. It’s important that you document and retain the damaged property as the claims adjuster likely will want to see it.
• Home inventory form. This is a list of the contents of the rental home, complete with receipts (where available).
Once these items are completed, submit them to the Community Management office at your earliest convenience so we can initiate your claim.

Lastly, be sure to notify your Community Management team about any damage to the structure of the home so that necessary repairs can be made by the maintenance team.